1. Shipping Coverage

We currently ship orders across India. International shipping is not available at this time.

2. Order Processing Time

• All orders are processed within 1-2 business days (excluding Sundays and public holidays).

• Once your order is shipped, you will receive a tracking ID via SMS or email.

3. Shipping Time

• Standard Delivery: 3 to 7 business days depending on your location.

• Delivery timelines may vary slightly for remote or rural areas.

4. Shipping Charges

• Free shipping is available on orders above a certain value (as mentioned during checkout).

• A standard shipping fee will be applied for orders below the minimum value threshold.

5. Tracking Your Order

Once shipped, you will receive a tracking number to monitor the status of your order. You can track your order via the link provided in the email/SMS.

6. Delayed or Failed Delivery

• If your order is delayed due to unforeseen reasons such as weather, courier service disruptions, or other circumstances beyond our control, we will inform you promptly.

• If the package is undelivered due to incorrect address or customer unavailability, it may be returned to us. Re-shipping charges may apply.

7. Damaged or Missing Products

If you receive a damaged package or if any product is missing, please contact us within 48 hours of delivery with photo/video proof at info@prabanja.com or call us at +91 99940 25159.

8. Contact Us

If you have any questions or concerns about shipping, feel free to contact us:

Prabanja.com
4-23-17, 3rd Street, Park Town, Bama Nagar,
Madurai, Tamil Nadu – 625017
📞 +91 99940 25159
📧 info@prabanja.com